FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
Orders & Payments
Which payment methods do you accept?
We accept major credit and debit cards, as well as secure payment options such as PayPal and Apple Pay. All transactions are encrypted and processed securely.
Can I modify or cancel my order after placing it?
Once an order is confirmed, it is processed quickly to ensure timely delivery. If you need to make a change, please contact us as soon as possible at contact@skincareluma.com. While we’ll do our best to help, changes cannot be guaranteed once processing has begun.
Shipping & Delivery
How long does shipping take?
Orders are prepared and shipped within 1–2 business days.
Once shipped, delivery typically takes 5–8 business days, depending on your location and carrier conditions.
How will I track my order?
Your tracking number will be included in your shipping confirmation email.
You will also receive email updates throughout the delivery process, keeping you informed at every stage of your order’s journey.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date you receive your order. Items must be unused and in their original packaging to be eligible for a return. For any return request, please contact us at contact@skincareluma.com.
How do I request a refund?
To initiate a return or refund, contact our support team at contact@skincareluma.com with your order number. Once your return is received and inspected, approved refunds are issued to the original payment method.
Are shipping fees refundable?
Shipping costs are non-refundable unless the return is due to an error on our part.
Products & Usage
Are your products suitable for sensitive skin?
Our products are formulated with skin comfort and tolerance in mind. However, as every skin is unique, we recommend reviewing ingredient lists and performing a patch test before first use.
Are your products fragrance-free?
Many of our formulas are fragrance-free or designed to minimize irritation. Full details are available on each product page.
Can I use multiple LÜMA products together?
Yes. Our products are designed to work seamlessly together and fit easily into a complete skincare routine.
Account & Customer Support
Do I need an account to place an order?
No. You can check out as a guest. Creating an account allows you to track orders more easily and manage your preferences.
How can I contact customer support?
You can reach us anytime at contact@skincareluma.com.
Our support team replies within 24 hours maximum, Monday through Friday.
Privacy & Security
Is my personal information secure?
Yes. We use industry-standard security measures to protect your personal data. For full details, please review our Privacy Policy.
Do you use cookies?
We use cookies to improve site functionality, performance, and your browsing experience. You can manage your preferences through your browser settings at any time.